Shipping + Returns
I am unsure of the way an item feels or looks, is there a store I can check your items out at?
Yes there is!
Our Norah's Treasures store is located in Geelong, Warehouse 9, 3 Dyson Court, Breakwater 3219.
Although we do not have set opening hours, please keep an eye out on our socials for opening times or you are welcome to flick us an email to see when we are open next.
How much is shipping within Australia?
$8 for standard parcel post.
$12 for express post.
Orders over $80 will receive FREE standard shipping.
If you wish to have your goods posted via express post + you have spent over $80, please select the express post option at checkout.
Once your order is packed + shipped, you will receive an email with the tracking details.
All orders are posted with AUS Post & standard shipping taking 3-5 business days from Geelong, Victoria. (currently due to Covid-19, delivery times may be delayed)
To save yourself the delivery fee, if you would prefer to pick up items yourself, you can select the local pick up option at check out for free local pick up.
Please wait for your email or text message to say your order is ready to be picked up along with pick up instructions.
I am from another country, can I purchase from your store?
Currently, we do not ship outside of Australia.
How long will it take for my items to be sent after I have placed my order?
Orders will be packed + shipped 1-3 business days after you have placed your order.
Please allow extra time around public holidays, Christmas & Easter holidays.
My order is wrong..
If you believe we have sent the wrong item or something is missing, please email our team through our contact us page and we can help you :)
My goods were damaged when I received them..
Don't stress, we can help you ! send us an email through our contact us page + we will arrange for new goods.
If you could please send a video or photo of the damaged item, or problem you are having, that will help us help you.
I have placed an order but I wish to cancel it, can I do this?
Yes, of course you can as long as you contact us before we have dispatched your order. You will receive a refund on your products + your shipping minus a 15% admin fee to cover administration costs.
I would like to return my item, is this possible?
We are more than happy to refund unwanted items, within 30 days of purchase receipt.
Shipping fees will not be refunded.
All unwanted items must be returned undamaged in their ORIGINAL packaging + UNUSED for the refund to be processed. Please note there is a 15% handling + restocking fee.
Shipping costs for refunds is at the customers expense.
Items that are unused but NOT in their original packaging will have a repackaging fee of 25%.
How we issue a return:
∙ Contact us through our contact us page.
∙ Once we receive your inquiry for returning your goods, we will give you instructions of how + where to send items back.
∙ Once we have received the unwanted items + we are completely satisfied with the condition of them, we will give you a refund minus the refund fees of items returned.
What happens if an item is returned used or in poor condition?
We cannot refund you for the unwanted items, a Pay Pal link will be sent to you to cover costs of goods to be returned to you by post.
If you do not wish to have goods back, we will donate the items to someone in need as these items will not be sellable.