AFTERPAY NOW AVAILABLE • $10 STANDARD SHIPPING • FREE SHIPPING ON ORDERS OVER $80

Shipping + Returns

FAQ's

 

I am unsure of the way an item feels or looks, is there a store I can check your items out at?

Yes there is!
Our Norah's Treasures store is now open.
Current store hours are Thursday 9-5, Friday 9-5 & Saturday 8:30-2.
Come visit us at shop 10, 166 High Street Belmont 3216 Victoria.

How much is shipping within Australia?

$10 flat rate
Orders over $80 will receive FREE shipping.
Once your order is packed & shipped, you will receive an email with the tracking details.
All orders are posted with AUS Post & standard shipping taking 3-5 business days from Geelong, Victoria.

 

Local Pick-up

To save yourself the delivery fee, if you would prefer to pick up items yourself,  you can select the local pick up option at check out for free local pick up.
Local pick up address is: Shop 10 Centre way arcade, 166 High Street Belmont, Victoria 3216.  

 

I am from another country, can i purchase from your store?

Yes!
Shipping to New Zealand is available.

 

How much is shipping to New Zealand?

$10 flat rate
Orders over $80 will receive FREE shipping.
Once your order is packed & shipped, you will receive an email with the tracking details.
All orders are posted with AUS Post & standard shipping taking 3-5 business days from Geelong, Victoria.

 

How long will it take for my items to be sent after i have placed my order?

Orders will be packed & shipped 1-3 business days after you have placed your order.
Please allow extra time around public holidays, Christmas & Easter holidays.

 

My order is wrong..

If you believe we have sent the wrong item or something is missing, please email our team through our contact us page and we can help you :)

 

My goods were damaged when i received them.. 

Don't stress, we can help you ! send us an email through our contact us page and we will arrange for new goods.
If you could please send a video or photo of the damaged item, or problem you are having, that will help us help you. 

 

I would like to return my item, is this possible?

Of coarse!
We are more than happy to refund unwanted items, within 30 days of purchase receipt.
PLEASE NOTE:
Shipping fees will not be refunded.
All unwanted items must be returned undamaged in their ORIGINAL packaging & UNUSED for the refund to be processed.
Items that are unused but not in their original packaging will have a repackaging fee of 25%.


How we issue a return:

∙ Contact us through our contact us page.
∙ We will issue you a RMA number (Return Merchandise Authorisation) for a prompt refund of returned items.
∙ Once we receive your inquiry for returning your goods, we will give you instructions of how & where to send items back.
∙ Once we have received the unwanted items & we are completely satisfied with the condition of them, we will give you a full refund of items returned. 

 

What happens if an item is returned used or in poor condition?

We cannot refund you for the unwanted items, a Pay Pal link will be sent to you to cover costs of goods to be returned to you by post. 
If you do not wish to have goods back, we will donate the items to someone in need as these items will not be sellable.